HM Playa del Carmen

The hotel was super nice. The pool area is like in the pictures if not even nicer. The pool temperature was cool - the best way to cool of from the heat. We also had some drinks & a dinner at the pool - both really yummy. Our room was on the lowest level behind the pool area. Due to the arrangement of the plants it was not noisy at all (just if people were chatting while passing our room, but this would be the case for any room). The AC worked well and the beds were very comfy. The bathroom was spacey and the tiles in the shower really beautiful. The breakfast was super delicious. Various forms of eggs - sunny side up, omelet- bread, sweets, cereals, great selection of fresh fruits, juices, coffee, tea,… and very sweet and accomodating staff at the breakfast place. There are lovely tour guides in the lobby which do not approach you but will book a tour for you, if you wish. We did the Akumal snorkeling (with turtles) and cenotes tour, which we can highly recommend. En plus there is secure parking included. The parking space is right next to the hotel. They have a small gym which works well, if it‘s less than 4 people in there. Lots of supermarkets, restaurants and bars are to be found in walking distance. As well as the beach.

Beautiful property, excellent pool area. Surprisingly well priced bar at the pool. Beautiful room, we had the junior suite with balcony. Barely any noise from inside the hotel, which was a first for our stay in Mexico. Friendly staff, helped with our special request to connect the TV in our room to internet so we could watch Netflix.

Cosy hotel just outside the Main Street but still minutes away on foot to the beach and main shopping area Fairly quiet at night apart from the night bar but doesn’t go past 11pm Beds are comfortable and the rooms are spacious Great breakfast with hot food Staff was really friendly and helpful throughout Tour desk in reception area was really handy as they can help you plan excursions Pool area was a plus

comfort, hotel condition is good

breakfast served was excellent the staff was friendly and helpful. The hotel arranged taxis services for us and helped us with tours. The hotel was walking distance to shops and restaurants.